GC Cloud Call Center System

GC Cloud Call Center is an Open Source Software that brings together IP Communications Services in one place. It’s designed to handle incoming and outgoing call campaigns through an easy-to-use agent console and call management interface. It allows the collaboration in real time and improves the productivity of the agents and supervisors through Unified Communications.

Key Features

  • Automated attendant
  • Predictive Marker, Preview
  • IVR – Interactive Voice Response
  • Automatic call distribution
  • Reports and statistics
  • Support for Blending
  • Recording calls by interface
  • Associate text “scripts” to campaigns
  • Multiple interface languages
  • Support for Do-Not-Call List “Whispering”
  • Silent monitoring
  • Outbound and inbound campaigns
  • Supervision in Real-Time and historical
  • Care groups by campaigns
  • Handling calls in a queue
  • Campaign Forms (Web Wizard)
  • Web administration
  • Agent Console
  • Support for various types of Breaks
  • Call Scoring
  • SMS Outbound Module
  • Call Recording Module
  • Virtual Fax Management Module
  • Integration with Existing Applications
  • Support of ECCP Protocol
  • Chat module, web mode and Smartphone mode
  • Advanced reporting
  • Integration to CRM (Web Services)
  • Integration to databases: Oracle: MSSQL, MySQL, Postgresql

OUTBOUND CAMPAIGNS

– Generate calls from a phone list.
– Successful calls are assigned to the agents to interact with the clients.
– Predictive dialer generates calls seeking the highest efficiency.
– The operator receives information from the user and enters it into the database through forms.
– The information can be exported to spreadsheets.

STATISTICAL REPORTS

– Report of breaks
– Call detail
– Calls per hour
– Calls by agent
– Standby
– Login and logout time
– Successful incoming calls
– Monitoring of agents
– Monitoring incoming calls
– Agent information
– General report: Agent connection time per day
– Report of used trunks per hour in the day

INBOUND CAMPAIGNS

– Contact Center receives calls and assigns them to agents through queues.
– When integrated with your customer relationship management software (CRM) your agents will be able to access information about the caller.

REAL-TIME REPORTS

– Monitoring of agents
– Monitoring incoming calls
– Monitoring campaign
– Agent number
– Type of call
– Answered calls
– Duration and average
– Longer call
– Initial, final date. Total login
– Incoming and outgoing calls
– Time in calls, service
– Status

Grandstream Call Center System

A powerful yet easy to manage voice, video, data, and mobility communications platform has never been more achievable than when anchored with Grandstream’s series of UCM IP PBXs. The UCM series of IP PBXs offer an extensive set of unified communication features in an easy-to-manage on premise solution with no licensing fees, upgrade fees or costs per features. Our UCMs range from small and medium business deployments to small and medium enterprise solutions. These award-winning IP PBXs offer an advanced set of features with no licensing fees, upgrade fees or costs per features. Enjoy smooth and easy network integration with the UCM series of IP PBXs. Support from 500 users, all the way up to 2000 users on our UCM6510 series, these IP PBXs provide the anchor to any communications network solution.

Key Features:

  • Support up to 3000 users, 50 SIP trunk accounts, up to 200 concurrent calls.
  • Zero configuration provisioning of GrandStream SIP endpoints
  • Strongest-possible security protection using SRTP, TLS and HTTPS encryption
  • Gigabit network port with integrated PoE+; Integrated NAT router
  • Supports up to a 5-level IVR (Interactive Voice Response)
  • Build-in call recording server; recordings accessed via web user interface
  • Support call queue for efficient call volume management
  • Built-in Call Detail Records (CDR) for tracking phone usage by line, date, etc.
  • Multi-language auto-attendant to efficiently handle incoming calls
  • Integrated LDAP and XML phonebooks, flexible dial plan
  • Support any SIP video endpoint that using the H.264, H.263 andH.263+ codecs
  • Support voicemail and fax forwarding to email
  • Built-in conferencing & meetings platform; supports desktops, Wave app, and SIP endpoints
  • Wave App allows communication with all UCM6300 users & solutions
  • API available for third-party integrations, including CRM and PMS platforms
  • Automated NAT firewall traversal service facilitates secure remote connections
  • Enhanced reliability with support for Hot Standby High-Availability (pending)
  • Support Full-Band Opus voice codec and H.264/H.263/H.263+/H.265/VP8 video codec, jitter resilience up to 20% packet loss
  • Compatible with GDMS for cloud setup, management and monitoring
  • Based on Asterisk* version 16 open source telephony operating system

3CX Phone System

3CX has been operating since 2015, there are 12 global officer and 190 countries around the world with 250, 0000 installations. 3CX Phone System is a software based PBX that leverages the IP network and the SIP Opens Standard for audio and even telephone calls. A software based IP PBX provides various benefits, it is generally easier to install and manage. 3CX offers the simplicity, affordability and flexibility for all users. 3CX is a complete unified communications solution that can be deployed on Windows, Linux or in the Cloud.

Key Features:

Voicemail
Transfers
Mobile Apps
IVR
Directory
Auto-Provisioning
Click2Call
Call Logging
Call Recording
Call Queues
Call Flow Design
CRM Integration
Reports
Contact Center
Customer FQDN/SMTP
Wallboard/Switchboard
Custom IP Phone Logo
Failover
Skills Based Routing
Advance Contact Center